OFANDI – Frequently Asked Questions (FAQ)
What is Ofandi?
Ofandi is a luxury fashion boutique focused on authentic designer pieces and timeless style. We curate a selection of high‑end clothing, shoes, and accessories that combine craftsmanship, heritage, and modern elegance.
Are Ofandi products authentic?
Yes. All items sold by Ofandi are 100% authentic. We source exclusively through trusted, established European partners and verify that every piece is new, unworn, and original.
Are Ofandi products new or pre‑owned?
Ofandi focuses on new, unworn designer fashion. Items come with original labels and packaging where applicable. If we ever offer pre‑owned or outlet pieces, this will be clearly indicated on the product page.
Is Ofandi for men or women?
Ofandi embraces universal style. Our assortment includes pieces for women, men, and unisex items. Each product page clearly specifies the intended fit, but anyone can wear what suits their personal style.
Where are Ofandi products from?
Our collections are sourced from European suppliers and authorized partners who work directly with designer brands. This allows us to offer authentic luxury fashion with reliable quality and traceable origin.
How do I know which size to choose?
Each product page includes size information and/or a size guide. If you are unsure, you can contact us with your usual sizes and measurements, and we’ll gladly help you choose the best fit.
Can I track my order?
Yes. Once your order has been shipped, you will receive a shipping confirmation email with a tracking link. You can use this link to follow your parcel in real time until it is delivered.
How should I care for my Ofandi items?
Care instructions are provided on the garment label and often on the product page. To prolong the life of your designer pieces, we recommend following these instructions carefully and, when in doubt, choosing professional cleaning.
Can I combine multiple Ofandi items into one look?
Absolutely. Our collections are curated to mix and match. Many pieces are selected specifically because they work well across different outfits, seasons, and occasions.
How long does shipping take?
Delivery times depend on your location and the selected shipping method:
- Within Europe: usually 1–3 business days
- Outside Europe: typically 5–7 business days
Estimated delivery times and options are shown at checkout.
What is your return policy?
If you are not fully satisfied, we accept returns within 14 days of delivery, provided that:
- items are unused and unworn,
- all original tags and packaging are intact,
- the product is in resellable condition.
Full details are available on our Returns & Refunds page.
How can I contact Ofandi?
You can reach us at info@ofandi.com or via our Contact page. Our customer care team will be happy to assist you with questions about products, orders, sizing, or returns.
Ofandi — Luxury designer fashion, curated with intention.